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Billing Information
Important Customer Update:
Effective June 22, 2001, PulseNET will automatically suspend an account if
it is not paid within 30 days. Monthly bills are sent are to be paid upon
receipt. If the customer does not mail a payment by the end of the billing
cycle (30 days), the account will be put on hold. Accounts will not be
reactivated until amount past due is paid in full. NO Exceptions!
Customers may come into the office, call in a payment with a credit card
or with check information to be reactivated the same day. If the payment is
mailed the user must wait until PulseNET receives the payment before the
account is reconnected. A late fee of $5.00 per month is added to all
accounts that are past due. To ensure that you are not charged this fee,
please mail your payment at least 5 days before the due date Accounts that
are suspended will have 30 days to be paid in full. If payment is not made
by the 60th day, the account will be handed over to a collection agency.
Upon submission to Collections a $25.00 fee is applied. Accounts that would
like to be reinstated after paying collection fees must prepay a 1-month
security payment prior to reconnection.
The billing department is open Monday-Friday from 9:30 AM to 4:30 PM.
During those hours, you can call in to receive your account balance, discuss
your choice of plans, and get assistance in reading your bill. If you
notice there is a problem with your bill, please contact the office as soon
as you notice the problem. If you have a question regarding your bill and
the billing department is closed, email billing@pulsenet.net and we will
respond as quickly as possible.
Payment Methods:
Send a check or money order to:
PulseNet
PO Box 741
Washington, PA 15301
Electronic Funds Transfer (EFT)
Sign-up for EFT now. Print the Application Form and remit it to our office
with a voided check.
Pay by Credit Card
(Visa, Mastercard, Discover, American Expess)
Call our Billing Office during regular business hours to have your Credit
card automatically billed each month.
*PulseNET
Business Policies
Set Up Fees
Set Up Fees are non-refundable. Our technical support staff will use all
available means to provide a connection to the Internet.
Domain Registration and Domain Registration Renewal Fees
Domain Name Registration Fees MUST be paid in full within 30 of Domain Name
Registration Date. Domain Name Registration Renewal Fees MUST be paid in
full within 30 days of Domain Name Registration Renewal Date. Failure to
pay said fees within the specified time frame will result in Domain Name
Abandonment. Domain Name Abandonment will result in the Registrar removing
all ownership of the Domain Name and allowing the Domain Name for public
registration. The customer agrees to hold PulseNET harmless for the loss of
Domain Name when Abandonment occurs. Since the Domain Name Registration and
Domain Name Registration Renewal Fees is a separate fee from any other
PulseNET service it has strict time frames imposed by the Registrar to
maintain ownership. Unless otherwise stated in writing, these fees are NOT
included or implied to be included with other PulseNET services. The
PulseNET bill will list these fees as a separate line item when the Fee is
due. PulseNET reserves the right to assume ownership of customer Abandoned
Domain Names, by paying Domain Name Registration or Domain Name Renewal
Fees to the Registration/Renewal due date as set by the Registrar AND not
receiving full payment from the customer within 30 days.
Terms and conditions are subject to change at any time. Please check
this site for any updates or current Policies.
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