Billing Information

Important Customer Update:
Effective June 22, 2001, PulseNET will automatically suspend an account if it is not paid within 30 days. Monthly bills are sent are to be paid upon receipt. If the customer does not mail a payment by the end of the billing cycle (30 days), the account will be put on hold. Accounts will not be reactivated until amount past due is paid in full. NO Exceptions!

Customers may come into the office, call in a payment with a credit card or with check information to be reactivated the same day. If the payment is mailed the user must wait until PulseNET receives the payment before the account is reconnected. A late fee of $5.00 per month is added to all accounts that are past due. To ensure that you are not charged this fee, please mail your payment at least 5 days before the due date Accounts that are suspended will have 30 days to be paid in full. If payment is not made by the 60th day, the account will be handed over to a collection agency. Upon submission to Collections a $25.00 fee is applied. Accounts that would like to be reinstated after paying collection fees must prepay a 1-month security payment prior to reconnection.

To avoid a possible suspension, it is recommended that you pay in advance by 3, 6, or 12 months. By choosing to pay 6 months in advance, you will receive the 7th month free. By paying for a year you will receive months 13th and 14th free. Please note you must pay at least the minimum amount shown in order to qualify for an additional free month.

The billing department is open Monday-Friday from 9 AM to 5:30 PM. During those hours, you can call in to receive your account balance, discuss your choice of plans, and get assistance in reading your bill. If you notice there is a problem with your bill, please contact the office as soon as you notice the problem. If you have a question regarding your bill and the billing department is closed, email billing@pulsenet.net and we will respond as quickly as possible.

Payment Methods:

Send a check or money order to:
PulseNet
PO Box 741
Washington, PA 15301

Electronic Funds Transfer (EFT)
Sign-up for EFT now. Print the Application Form and remit it to our office with a voided check.

Pay by Credit Card
(Visa, Mastercard, Discover, American Expess)
Call our Billing Office during regular business hours to have your Credit card automatically billed each month.

*PulseNET Business Policies

Set Up Fees
Set Up Fees are non-refundable. Our technical support staff will use all available means to provide a connection to the Internet.

Overtime Charges
All plans are subject to an overtime charge of $.60 (60 cents) per hour. Because individual plans vary, you may check with PulseNET to verify how many hours per month your particular plan includes and how many hours you have used. PulseNET is not responsible for a customer's failure to disconnect when finished.

Semi-annual and Annual Subscriptions
Accounts paid in advance will not receive a refund upon cancellation. However, any remaining credit may be transferred to another PulseNET customer.

Domain Registration and Domain Registration Renewal Fees
Domain Name Registration Fees MUST be paid in full within 30 of Domain Name Registration Date. Domain Name Registration Renewal Fees MUST be paid in full within 30 days of Domain Name Registration Renewal Date. Failure to pay said fees within the specified time frame will result in Domain Name Abandonment. Domain Name Abandonment will result in the Registrar removing all ownership of the Domain Name and allowing the Domain Name for public registration. The customer agree to hold PulseNET harmless for the loss of Domain Name when Abondonment occurs. Since the Domain Name Registration and Domain Name Registration Renewal Fees are a seperate fee from any other PulseNET service it has strict time frames imposed by the Registrar to maintain ownership. Unless otherwise stated in writting, these fees are NOT included or implied to be included with other PulseNET services. The PulseNET bill will list these fees as a seperate line item when the Fee is due. PulseNET reserves the right to assume ownership of customer Abonded Domain Names, by paying Domain Name Registration or Domain Name Renewal Fees to the Registration/Renewal due date as set by the Registrar AND not receiving full payment from the customer within 30 days.

Terms and conditions are subject to change at any time. Please check this site for any updates or current Policies.